At TMBThanachart, sustainability-related key performance indicators (KPIs) are incorporated into our corporate KPIs to drive business towards sustainable growth. Sustainability Framework 2021 Key Performance Indicators 2021 Target 2021 Performance Corporate Governance and Business Ethics Good corporate governance and effectiveness of the Board of Directors Over 93% of corporate governance report score 94% of corporate governance report score Data breach cases with customer impact 0 case 0 case Business Sustainability Net Promoter Score (NPS) 65% 64% Environmental Sustainability Green loan setup 1,200 million Baht 2,309 million Baht Energy and water intensity reduction 10% compared to 2019 Energy intensity reduction by 35.8% and water intensity reduction by 39.7% from 2019 Social Sustainability SME loans with positive social impact 300 million Baht 228 million Baht Healthy Borrower Program 100 million Baht 1,076 million Baht Talent attrition 6% 7.6% 3.2 Stakeholder Impact Management Within the Business Value Chain One of ttb’s purpose as a financial service provider is to make a positive impact on the wider society and the environment. Our direction and ability to create value is dependent on our relationships with stakeholders, business activities, and how well we understand our stakeholders’ needs and expectations. Thus, effective stakeholder engagement and collaboration are crucial to our ability to proactively respond to sustainability challenges, opportunities, and stakeholders’ needs. 117 Form 56-1 One Report 2021
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