In 2021, ttb conducted a group-wide stakeholder survey to elicit relevant input from all stakeholder groups. The survey input will be used to support the Bank’s materiality assessment which is conducted every two years. Stakeholders Engagement approach Needs and expectations Response to stakeholders’ interests Shareholders • • • • • • • • • Annual shareholder general meeting Analyst meetings Shareholder and investor roadshows Quarterly reports Seminars Information disclosure via regulators’ platforms Enquiries submitted through ttb website Investor Relations contact Whistleblower and complaint channel • • • • Outstanding financial performance Strategy and recovery plan after COVID-19 Changes in regulatory requirements from laws and/or government agencies Transparency and accountability of information • Disclosure of financial information and relevant documents on ttb website, https://www.ttbbank.com/en/ir Employees • • • • • • Communication with HR Business Partners Employee engagement survey Orientation for new employees Town Halls Regular emails and other online communication Whistleblower and complaint channel • • • COVID-19 work protocol Organizational culture after bank- integration Career growth and development • Sustainability Report 2021 Customers • • • • • • Branches Relationship Managers ttb Contact Center Online digital platforms (Facebook and ttb website) Activities and events with customers Whistleblower and complaint channel • • • • • Financial assistance from the Bank to retail customers and business owners affected by COVID-19 Products and services Improvement of IT system’s effectiveness Quality and effectiveness of service Privacy data management • Sustainability Report 2021 120 TMBThanachart Bank Public Company Limited
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