Stakeholders Engagement approach Needs and expectations Response to stakeholders’ interests Partners • • Procurement channel Whistleblower and complaint channel • Enhancing workforce capabilities to prepare for business growth • Procurement channel Competitors • • Banking industry activities, seminars, trainings and events hosted by regulators and external parties Whistleblower and complaint channel • Driving sustainability issues that are important to the banking sector, e.g., responsible lending and investment • • Sustainability Report 2021 Disclosure of financial information and relevant documents on ttb website, https://www.ttbbank.com/en/ir Regulators • • Banking sector activities, seminars, trainings and events hosted by regulators and external parties Whistleblower and complaint channel • • Driving sustainability issues that are important to the banking sector e.g., responsible lending and investment Compliance to legal requirements e.g., PDPA • • Sustainability Report 2021 Reports submitted to the Bank of Thailand Communities • • • • fai-fah Centers Community Relations Community survey Whistleblower and complaint channel • • Creating positive change from youth and community development programs Environmental and social risks management from bank’s lending business • Sustainability Report 2021 3.3 Sustainability Management in the Environmental Dimension The Bank’s Environmental Sustainability dimension consists of three important aspects: responsible lending, climate finance and environmental management. Responsible Lending and Climate Finance According to the principles of sustainable banking, the bank’s role in responsible lending is to facilitate capital in such a way that strengthens the economic dimension by integrating environmental, social and governance factors into the lending process. The Bank has implemented an Environmental and Social Responsibility (ESR) Policy that establishes clear objectives and guideline for assessing the indirect environmental and social (E&S) risks and impacts from our banking activities. Negative socio-environmental impact can be a significant source of reputational risk, which can lead to a decrease in asset value or even create losses for the Bank. 121 Form 56-1 One Report 2021
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