3.4 Sustainability Management in the Social Dimension The Bank’s Social Sustainability dimension consists of four important aspects: our people, social development, financial inclusion and literacy, and human rights. Our People Human resource management is critical for business continuity and growth of the organization such that the Bank is focused on building and strengthening workforce capabilities in order to adapt and evolve with change and uncertainty. With the ongoing COVID-19 pandemic, the Bank ensures that the well-being and safety of employees are prioritized by adhering to practices that are in compliance with related labor laws and fair treatment. The Bank’s performance in 2021 related to these measures include: • Significant increase of total employees due to the completion of bank-integration in the middle of 2021. • 5 mandatory courses in 2021 Social Development ttb’s philosophy-- “Make REAL Change” establishes the way the Bank operates; ranging from delivering the best products and services for customers to creating value for the community and society. The Bank adheres to three strategic objectives: promote youth development and well-being in Thailand, promote sustainable development initiatives for wider society, and contribute to philanthropic activities as a good corporate citizenship. All of our efforts are executed under the fai-fah program. Some of our key performance include the following: 46 average training hours per employee. deposit protection market conduct anti-corruption non-financial risk management cybersecurity risks awareness Employee engagement score in 2021 was at 50% 124 TMBThanachart Bank Public Company Limited
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