Vision Corporate Culture Banking Industry Code of Conduct 5. Responsible to customers. • • • • Sub-committees consider the appropriateness of the new product before launching Set the standard product disclosure according to the regulation Set the measure for specified target customers which need special care Set the complaint channel 6. Prevent conflicts of interest • • • • Establish no gift guideline and measure for gift offering Establish insider list and guideline to prevent insider trading Establish guideline for the business partner to declare the non-conflict of interest issue before engagement Establish the Whistleblowing channel for external parties reporting of any non-compliance issues according to code of conduct 7. Information management • Establish process according to PDPA 8. Governance oversight • • Establish the governance process via 3 LOD basis Establish the channel for Whistleblowing reporting of non-compliance with code of conduct 9. Business Competitive • • Non violating intellectual property Establish guideline regarding not offer any property or benefits to the government agency for receiving convenience Note: Full Corporate Governance Policy and Code of Conduct are disclosed on TTB Website https://www.ttbbank.com/en/about-us/code-of-conduct or scan QR code TMBThanachart Bank Public Company Limited 160
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