Policy for Employees The Bank supports and develops capability of employees for highest performance capacity. The employment shall be fair and appropriate for employees with career advancement opportunities and returns that reflect their ability. The Bank shall welcome employees’ opinions and promote team work spirit. Employees shall be treated with politeness and their individuality shall be respected no double standard criteria. The Bank shall provide good welfare and good work environment and standard with occupational safety standard and shall concern for all employees’ well-being. The Bank’s guidelines for employees The Bank shall provide good benefits and favorable work environment by determining occupational health and safety standard and assure comprehensive well-being of all employees. The Bank offers loans to help alleviate employees’ difficulties, i.e. staff welfare loans, etc. The Bank has the internal procedures which align with the human right principal and Audit Committee has the regular report for oversight on thus relevant control procedures. Detail of Human right policy was disclosed via the bank’s website. (www.tmbbank.com) In addition, the Bank continuously develops employees’ capability by offering development programs for all levels of employees. In order to prepare the employee’s readiness for the business goal and culture – I CARE, the bank provide the internal training course. In addition, the Bank places importance on Anti- Corruption, the Bank provides training programs on policy and guideline of Anti-Corruption for employees by setting of classroom training for new employees and providing of digital training (E-Learning) for employees. Policy for Customers The Bank has policy to apply customer centricity strategy in its business operations to provide the customers with diversified services and products that can well respond to their needs and to create maximum customer satisfaction and to create maximum customer satisfaction. The Bank’s guidelines for customers The Bank has cultivated organizational culture “I CARE” to provide the Bank’s product and service for the customers’ financial well-being. Policy for Business Partners The Bank operates business operation with partners sustainably and in long term and as good business alliances. The Bank has criteria for partner treatment, Qualified business partners are included in the Vendor List and price comparison is carried out before any procurement, employment, leasing and hire purchase. In addition, The Bank carefully and strictly complies with the criteria for fairness to all parties and transparent, free from corruption, auditable practice so as to maximize mutual benefits. TMBThanachart Bank Public Company Limited 168
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