Automotive Lending Business Our Intent The Automotive Lending Business Unit’s direction aims to drive and continually improve towards higher capability and more agile business unit. The AL Business aspires to maintain leadership and “Be the Trusted Market Leader in Automotive Finance” by delivering experiences beyond expectation throughout the customers’ journey, from applying for loan, extra services along the installment period, others banking services, requesting after-sale services, and till closing of account; all requests can be made via branch, call center and online channel. Our mission is “To use our market leading position to shape the future of car retail ecosystem for customers’ and partners’ well-being” by using Platform-Driven and Data-Driven Strategy to develop the best products, services, and financial innovations to serve customers’ throughout every life stage and create seamless Omni channel experience to deliver beyond expectation experience. Moreover, we aim to become customers’ main bank by offering complete suite of products, services, and financial innovations including car insurance and loan protection with Omni channel for seamless experience throughout the customers’ lending period, in line with the Automotive Lending Business’s aspiration to “Be the Trusted Market Leader in Automotive Finance”. 2021 Summary In 2021, Thai economy slightly improved as the result of the quicker easing of government’s lockdown and easing the travel restriction for tourists, benefiting mostly from faster roll out of vaccination. Additional boost to the economy came from better-than-expected government’s budget disbursement throughout the year. Nonetheless, the economy still faced many challenges from flood affecting agricultural sector, services, and labor, as well as uncertainty from COVID-19 pandemic. All these factors affected the industry’s new car sales for the year, resulting in a continued contraction of 5% from 2020. Against the backdrop of these challenges, the Automotive Lending Business Unit recognizes the importance of its role to help customers and partners to overcome COVID-19 pandemic since 2020 as well as preparing for the future in post-crisis periods. The Bank issued debt relief programs called “Tang Lak” and continue to improve the programs as the fast relief measure with comprehensive coverage across the country and for all customers and partners. The program reached across all parts of the automotive eco-system, whether customers, partners, dealers, and corporate clients in order to support the recovery for businesses and livelihood of the eco-system and ensure we can move forward together. 73 Form 56-1 One Report 2021
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